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The Power of Saying "No"
Reprinted with permission of Dr. Tillman; for more
information, visit
http://www.speakupforyourself.com.
See
additional note below.
"No" is such a simple word.
...only two letters. Yet saying "No" out loud is harder for most people than
saying, "I'll be glad to..." (eleven letters) or "When do you need me to..."
(seventeen letters).
Most of us said, "No!" quite well when we were two. After all, it's the
two-year-old's job to say "No." The authority figures in our lives at the
time, our parents, expect us to say "No." And it is because of "No" that the
year is known as the Terrible Two's.
Many of us grow up to be people pleasers. The word "No" drops out of our
vocabulary, and we substitute lots of ways to be agreeable and keep the
other person happy. Saying "No" to the authority figures is not expected.
And underneath it all we believe that saying "No" can cost us a lot in our
adult life.
The unassertive "No"
...is accompanied by weak excuses and rationalizations. If you lack
confidence when you say "No" you may think that you need to support your
"No" with lots of reasons to convince the other person that you mean it.
You might even make up an excuse to support your "No." This can backfire
if the lie is exposed and again, you will sound ineffective because you need
to have an excuse to support your stand.
The aggressive "No"
...is done with contempt. "Are you kidding? Me, get your mail while you're
out of town?"
Sometimes the aggressive "No" includes an attack on the person making the
request. "You must be crazy. I couldn't take on a project that unimportant."
The assertive "No"
...is simple and direct. "No, I won't be able to help with that." If you
would like to offer an explanation, make it short and simple. "No, I won't
be able to help with that. I've already made a commitment for Friday
afternoon."
Strategies to make the
assertive "No" easier
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When someone makes a request, it is always OK to ask for time to
think it over. In thinking it over, remind yourself that the
decision is entirely up to you.
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Use your nonverbal assertiveness to
underline the "No." Make sure that your voice is firm and direct. Look
into the person's eyes as you say, "No." Shake your head "No," as you
say, "No."
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Remember that "No," is an honorable
response. If you decide that "No," is the answer that you prefer to
give, then it is authentic and honest for you to say, "No."
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If you say, "Yes," when you want to say,
"No," you will feel resentful throughout whatever you agreed to do. This
costs you energy and discomfort and is not necessary if you just say,
"No" when you need to.
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If you are saying, "No," to someone whom you would help under
different circumstances, use an empathic response to ease the rejection.
For example, to your friend who needs you to keep her child while she goes
to the store, you might say, "No, Susie, I can't keep Billie for you. I know it must be hard for you to
find someone at that time of day, but I have already made lunch plans and
I won't be able to help you.
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Start your sentence with the word, "No." It's easier to keep the
commitment to say, "No," if it's the first word out of your mouth.
Practicing
for the World Series
Let's look at some daily ways you can practice saying, "No," so that it
comes more naturally to you. Paulette Dale in her book,
Did You Say
Something, Susan? suggests some simple ways to practice saying, "No."
Here are some of her suggestions:
Say "No,"
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... to the clerk who wants to write your phone number down when you return
something to the store;
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...to the telemarketer who disturbs your dinner;
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...to the perfume demonstrator at the department store;
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...to your friend's pets when they jump on you;
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...to the secretary who answers the phone and asks if you mind if she puts
you on hold.
When you do, notice it and give yourself credit for practicing saying an
important two letter word.
Warmly,
Linda D. Tillman, Ph.D.
http://www.speakupforyourself.com
Your Divorce Peers are further pleased to
provide the following information, included here at the author's
request.
Linda holds a Ph.D. in psychology from George Peabody
College of Vanderbilt University in Nashville, Tennessee, and is a
psychologist in private practice in Atlanta, Georgia. Linda has been
teaching assertiveness training at the community education department of
Emory University for 15 years.
"SpeakUpForYourself" is a free monthly publication
designed to support the continued practice of assertiveness skills and to
help students of assertiveness stay focused on ways to implement what they
have learned.
Linda D. Tillman, Ph.D. Voice: 404-728-0728 Fax:
404-845-9988 Mail to:
ltillman@speakupforyourself.com or 2004 Cliff Valley Way
Atlanta, GA 30329.
SpeakUpForYourself™ is intended for informational and
educational purposes only. It is not a substitute for therapy or a
consultation with a mental health professional. Coaching should not be
construed as a form of, or substitute for, counseling, psychotherapy, or
other psychological service.
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